SmarterMail Timing Out when Uploading or Downloading Large Attachments
Applies to SmarterMail 8.x - 14.x
There are times when a timeout message appears when a user tries to upload or download an attachment using the SmarterMail web interface.
Follow these steps to resolve this issue:
- Log into your SmarterMail server.
- Open the web.config file with Notepad, located in the c:\program files\smartertools\smartermail\mrs folder.
- Search for the line
<httpruntime maxrequestlength="10240">.</httpruntime>
- Replace it with
<httpruntime executiontimeout="300" maxrequestlength="10240">.</httpruntime>
- Save the file.
- Stop and restart the SmarterMail service.
